tsk_11fe3c7b98111359

Task tsk_11fe3c7b98111359payments · api/payments/disputes/representment

Regulator-ready audit trail

Disputes / Chargebacks

approve

Applicable regulation

Reg E § 205.11 · Visa CE 3.0 · Mastercard Collaboration · Amex Dispute Policy

Primary AI decision

Primary LLM: 'customer comm thread resolved ambiguity — legitimate dispute.'

primary_claim: legitimate

TBV verifier re-reasoning

verdict: approveconfidence: 0.89

Customer comm confirmed non-delivery. Merchant refund issued. Closed.

Source data provenance

card_network: Mastercard

resolved_via: comm_thread

Final verdict

approve

Resolver tier

Human reviewer

Status

completed

Human review note

Comm thread confirms non-delivery. Refund issued via original payment method. Dispute closed in cardholder favor.

Primary LLM: 'customer comm thread resolved ambiguity — legitimate dispute.'

{
  "card_network": "Mastercard",
  "resolved_via": "comm_thread",
  "primary_claim": "legitimate"
}

agentverdict: approveconfidence: 0.89
Customer comm confirmed non-delivery. Merchant refund issued. Closed.
humanverdict: approveconfidence: 1.00
Comm thread confirms non-delivery. Refund issued via original payment method. Dispute closed in cardholder favor.

Final verdict: approve (via human)

Confirm the verdict, override it, or just leave a note. Leave verdict blank to confirm as-is.