T
tobeverified
Build
Products
Evals
Models
Control Tower
Review Queue
10
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Name
Touchpoint
chat
tool
rag
json
decision
Description
Policy
- Evidence synthesis must cite: original authorization, delivery confirmation (if goods), refund attempts, and customer communication timeline. - Apply correct card-network rule: Visa CE 3.0 / Mastercard Collaboration / Amex dispute policy — match to card brand. - Reg E 205.11 timelines: cardholder must file within 60 days of statement date. Late claims → block. - Representment without required evidence → block. - Output must include: card_network, regulation_cited, evidence_chain, timeline_check.
Confidence threshold
Below this, route to human review.
Enabled in production
Last updated 16:23:08
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